Legal information and privacy
These terms apply to the use of services provided by Legesnakk (org. no. 935981182). By booking a consultation, you agree to the contents of these terms.
About the Service
Legesnakk offers digital consultations with a heart specialist. Through our website and via PasientSky you can book:
-
Assessment of symptoms
-
Second opinion
-
Analysis of ECG data, including:
-
Recordings from personal digital devices (e.g., heart rate monitors, thumb-ECG)
-
ECG or 24-hour ECG from your GP or another clinic
-
Not offered (the list is not exhaustive):
-
Sick leave certificates
-
Certificates and confirmations for documentation purposes (e.g., insurance companies, etc.)
-
Prescriptions for medications other than heart medicines
All communication takes place via PasientSky, which manages login, medical records, and secure dialogue.
❗ The service is not intended for emergency medical care. In case of acute symptoms, call 113.
Processing Time and Availability
Available appointments will be published continuously and can be booked via PasientSky. We aim to offer short waiting times. Most appointments will be in the evenings or on weekends. Occasionally, daytime slots will also be available. The current schedule is available on PasientSky.
Professional Responsibility and Quality
Consultations are carried out by a specialist in cardiology, in accordance with current professional guidelines. Assessments and recommendations are based on national and international standards within cardiac care.
Right of Withdrawal / Cancellation
Consultations may be changed or cancelled up to 24 hours before the appointment.
Late cancellations or no-shows will be charged in full.
Once healthcare personnel have started working on your request and any documents or records have been uploaded, the right of withdrawal does not apply, cf. Right of Withdrawal Act § 22 letters c and n.
Complaints and Feedback
If you believe you have been treated incorrectly or unfairly, please contact us first. We will handle your complaint as quickly as possible and correct any errors.
You can also find information about complaint procedures with public health authorities at:
www.helsenorge.no/rettigheter/klageordninger
Dispute Resolution
Agreements made with Legesnakk are governed by Norwegian law. Disputes that cannot be resolved through dialogue shall be handled by the ordinary courts in Norway.
Privacy and Data Security
Legesnakk takes privacy seriously. All processing of personal data is carried out in accordance with:
-
The Personal Data Act
-
The Patient Records Act
-
The requirements of the Norwegian Health Network and the Norm for information security in the healthcare sector
Who Handles Your Data?
-
PasientSky is used as the medical records system and for communication
-
BankID is used for secure identification
-
All payment and settlement take place via PasientSky
Access and Right to Information
You always have the right to:
-
Access the information we have registered about you
-
Have errors in your medical record corrected
This is done by contacting Legesnakk at info@legesnakk.no. If you want others (e.g., guardian, spouse, or child) to have access, this must be explicitly stated.
Cookies
Our website uses cookies to improve user experience and collect anonymized statistics.
Inquiries and Questions
Questions about privacy, records, or access can be directed to:
info@legesnakk.no
Changes to Terms
Legesnakk reserves the right to update these terms. For significant changes, at least one month’s notice will be given. Minor changes may be implemented without prior notice.
If the service is discontinued, at least three months’ notice will be given, with information about the process and what it means for you as a user.
More Information
For further information about regulations on privacy and health data: